FAQS

1. Are your perfumes original?

Yes! All our perfumes are 100% authentic and original. Each bottle is quality-checked before delivery to ensure you receive the best.

2. How long does delivery take?

Delivery usually takes 2–4 business days for major cities and 4–7 days for other areas in Pakistan.
You’ll receive a tracking number once your order is dispatched.

3. Do you deliver outside Pakistan?

Currently, we only deliver within Pakistan, but international shipping will be available soon.

4. What is your return policy?

We accept returns only if the product is damaged, defective, or incorrect.
Please contact us within 48 hours of receiving your order.

5. What payment methods do you accept?

We accept:

• Cash on Delivery (COD)

• Bank Transfer / Easypaisa / JazzCash

• Debit & Credit Cards (via secure checkout)

6. Can I cancel or modify my order?

Orders can only be canceled or changed before shipment. Once dispatched, we cannot modify the order.

7. How can I track my order?

After your order ships, you’ll receive a tracking link via email or SMS from our courier partner.

8. Are your perfumes long-lasting?

Absolutely! Our fragrances are formulated to provide long-lasting performance — typically 6–12 hours, depending on the scent and skin type.

9. How can I contact customer service?

You can email us at eb.aeloria@gmail.com or message us directly on WhatsApp at +92 3194639493.

10. Do you offer gift packaging?

Yes! You can request complimentary gift wrapping or custom packaging during checkout (available on select products).